Job Position : Customer Care Executives (Inbound Process)
Name of the Company : Spice Bpo Service Ltd
About Company :
Spice BPO is a leading On-shore BPO providing high quality Customer Life Cycle Management services. Spice BPO is managed by a team of professionals who have put in more than 100-person years in varied industries.
Stringent quality norms and process best practices coupled with state of the art, technology, strategically located delivery centers, complimented by smart people management practices have helped in achieving customer delight leading to client delight
Experience: 0 – 1 Years
Work Place : Noida
Apply : Email ur cv to shipra.garg@spicebpo.in
Job Responsibilities :
• Ensure that the calls are answered as per procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the calls is in compliance with predefined parameters
• Identify potential areas for process improvements & highlight the same to the TL
• Provide the relevant process reports on a on a daily basis
• Ensure adherence to established attendance schedules
• Provide process training to new team members to facilitate their levels of performance – mentor – mentee relationship
Required :

• Good command over english language.
• Graduate/Undergraduate
• BPO experience will be an added advantage

Website: http://www.spicebpo.in
Address:
Omnia Bpo Service Ltd
B-7 Sector -65
NOIDA,Uttar Pradesh,India 201301